Engage

Engage Consult is an online patient to doctor, non-emergency engagement platform that helps practices enhance efficiencies and boost patient access. Engage Consult allows patients to communicate securely and safely online with their practice about non-emergency medical conditions, admin questions or online video consultations.

We are currently using Engage Consult for sick note requests and medication queries only.  Engage is not to be used for prescription requests, complaints, appointment requests or for queries regarding medical problems as it is not monitored constantly throughout the day. Any inappropriate requests received will be rejected. 

Sick note Requests

If you are requesting a sick note via engage, please provide us with the following information:

•  Reason for sick note.
•  Date sick note is to begin.
•  How long would you like your sick note for?
•  Is this your first sick note?
• If this is your first sick note, have you self-certified for the first 7 days?
•  When are you hoping to return to work?
•  Are you planning to have a review with the GP?

Your request will then be forwarded to a Doctor for review. If our Doctors are happy to issue your sick

Medication Queries 

For any medication queries such as querying medication review date, please get in touch with us Engage Consult portal. Your query will be reviewed by our administration team, who will liaise with our clinical team accordingly.

Administrative Queries 

For any administrative queries, such as chasing referrals, confirmation of appointment times, requesting information, please get in touch with us Engage Consult portal. Your query will be reviewed by our administration team and will assist you accordingly.

Engage consult will be active Monday to Friday 8:00am till 1:00pm. You can still submit a query outside of these times but they may not be seen until the next working day. We will aim to respond to your request within 48 hours.

To use Engage Services, click here.