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This policy may be subject to change, so you are advised to check our website regularly for any further changes.
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How the Law Protects You
Data protection laws (GDPR) state that we are only able to process personal or company data if we have valid reasons to do so. The basis for processing your personal or company data includes, but is not limited to, your consent, performance of a contract, to enable billing and to contact you for customer service purposes.
What Type of Data Might We Collect From You?
The personal or company data that we may collect from you may include your name, address, email address, phone numbers and medical information submitted by online forms.
- IP address (automatically collected)
- Web browser type and version (automatically collected)
- Operating system (automatically collected)
- A list of URLs starting with a referring Site, your activity on this Site, and the Site you exit to (automatically collected)
- Personal or company data submitted via a contact form or email link is emailed to the Practice and stored in a database or on the server that this website is hosted upon. This information is only accessible by authorised employees of the Practice or our website developers
- We may also retain records of your enquiries and correspondence, in the event you contact us, for example any queries sent through our contact page.
For applicable data protection legislation including the General Data Protection Regulation (EU 2016/679) and the Data Protection Act 2018, the GP practice responsible for your personal data is Whitwick Road Surgery.
We, Whitwick Road Surgery, will be known as the ‘Controller’ of the personal data you provide to us.
Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.
This Privacy Notice applies to personal information processed by or on behalf of the Practice. It applies to the personal data of our patients and to the data you have given us about your carers/family members. It covers the following topics:
- Why do we need your data?
- What data do we collect about you?
- What is the legal basis for using your data?
- How do we store your data?
- How do we maintain the confidentiality of your data?
- How long do we keep your data?
- What are your data protection rights?
- Who do we share your data with?
- Are there other projects where your data may be shared?
- When is your consent not required?
- How can you access or change your data?
- What should you do if your personal information changes?
- Our Data Protection Officer
- How to contact the appropriate authorities
Why do we need your data?
As your General Practice, we need to know your personal, sensitive, and confidential data to provide you with appropriate healthcare services. Your records are used to facilitate the care you receive, and to ensure you receive the best possible healthcare.
Information may be used within the GP practice for clinical audit, to monitor the quality of the service provided.
What data do we collect about you?
Personal data: We collect basic personal data about you which does not include any special types of information or location-based information. This includes your name, postal address and contact details such as email address and telephone number.
By providing the Practice with your contact details, you are agreeing to the Practice using those channels to communicate with you about your healthcare, i.e., by letter (postal address), by voicemail or voice-message (telephone or mobile number), by text message (mobile number) or by email (email address). If you are unhappy or have a concern about our using any of the above channels, please let us know.
Special Category personal data: We also collect confidential data linked to your healthcare which is known as “special category personal data”, in the form of health information, religious belief (if required in a healthcare context) ethnicity and gender. This is obtained during the services we provide to you and through other health providers or third parties who have provided you with treatment or care, e.g., NHS Trusts, other GP surgeries, Walk-in clinics etc.
Records which the Practice holds about you may include the following information:
- Details about you, such as your address, carer, legal representative, emergency contact details
- Any contact the Practice has had with you, such as appointments, clinic visits, emergency appointments etc.
- Notes and reports about your health
- Details about your treatment and care
- Results of investigations such as laboratory tests, x-rays etc
- Relevant information from other health professionals, relatives or those who care for you
NHS records may be electronic, on paper, or a mixture of both.
What is the legal basis for using your data?
We are committed to protecting your privacy and will only use information collected lawfully in accordance with:
- Data Protection Act 2018
- The General Data Protection Regulations 2016
- Human Rights Act 1998
- Common Law Duty of Confidentiality
- Health and Social Care Act 2012
- NHS Codes of Confidentiality, Information Security and Records Management
Under the General Data Protection Regulation, we will lawfully be using your information in accordance with:
Article 6 (e) – “processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller”
Article 9 (h) – “processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems”
For the processing of special categories data, the basis is:
Article 9 (2) (b) – “processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law”
These articles apply to the processing of information and the sharing of it with others for specific purposes.
How do we store your data?
We have a Data Protection regime in place to oversee the effective and secure processing of your personal and special category (sensitive, confidential) data. No third parties have access to your personal data unless the law allows them to do so, and appropriate safeguards have been put in place.
In certain circumstances you may have the right to withdraw your consent to the processing of data. These circumstances will be explained in subsequent sections of this document.
In some circumstances we may need to store your data after your consent has been withdrawn, to comply with a legislative requirement.
How do we maintain the confidentiality of your data?
Our Practice policy is to respect the privacy of our patients, their families, and our staff and to maintain compliance with the General Data Protection Regulations (GDPR) and all UK specific Data Protection requirements. Our policy is to ensure all personal data related to our patients will be protected.
We use a combination of working practices and technology to ensure that your information is kept confidential and secure.
Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.
All employees and sub-contractors engaged by our Practice are asked to sign a confidentiality agreement. The Practice will, if required, sign a separate confidentiality agreement if the client deems it necessary. If a sub-contractor acts as a data processor for Whitwick Road Surgery an appropriate contract will be established for the processing of your information.
Some of this information will be held centrally and used for statistical purposes. Where this happens, we take strict measures to ensure that individual patients cannot be identified.
Sometimes your information may be requested to be used for research purposes. The Practice will always gain your consent before releasing the information for this purpose in an identifiable format. In some circumstances you can Opt-out of the Practice sharing any of your information for research purposes.
How long do we keep your data?
We are required under UK law to keep your information and data for the full retention periods as specified by the NHS Records Management Code of Practice for Health and Social Care and in accordance with National Archives requirements.
More information on records retention can be found online at: https://www.nhsx.nhs.uk/information-governance/guidance/records-management-code/
What is your data protection rights?
If we already hold your personal data, you have certain rights in relation to it.
Right to object: If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.
Right to withdraw consent: Where we have obtained your consent to process your personal data for certain activities (for example a research project), or consent to market to you, you may withdraw your consent at any time.
Right to erasure: In certain situations (for example, where we have processed your data unlawfully), you have the right to request us to erase your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply.
Right of data portability: If you wish, you have the right to transfer your data from us to another data controller. We will help with this with a GP-to-GP data transfer and transfer of your hard copy notes.
National Data Opt-Out: The National Data Opt-Out is a service introduced on 25 May 2018 that allows people to opt out of their confidential patient information being used for research and planning purposes. The National Data Opt-Out replaces the previous Type 2 Opt-Out, which required NHS Digital not to share a patient’s confidential patient information for purposes beyond their individual care. Any patient who had a Type 2 Opt-Out has had it automatically converted to a National Data Opt-Out from 25 May 2018 and has received a letter giving them more information and a leaflet explaining the new service. If a patient wants to change their choice, they can use the new service to do this. You can find out more from the Practice or by visiting:
If you wish to raise a query or request relating to any of the above, please contact us. We will seek to deal with it without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you raise.
Who do we share your data with?
We consider patient consent as being the key factor in dealing with your health information.
To provide around-the-clock safe care, we will make information available to trusted organisations for specific purposes unless you have asked us not to. We refer to these organisations to Data Processors.
To support your care and improve the sharing of relevant information to our partner organisations when they are involved in looking after you, we will share information to other systems. The general principle is that information is passed to these systems unless you request that this does not happen, but that system users should ask for your consent before viewing your record.
Our partner organisations are:
- NHS Trusts / Foundation Trusts
- NHS Commissioning Support Units
- Independent Contractors such as dentists, opticians, pharmacists
- Private Sector Providers
- Voluntary Sector Providers
- Ambulance Trusts
- Clinical Commissioning Groups
- Social Care Services
- NHS England (NHSE) and NHS Digital (NHSD)
- Multi Agency Safeguarding Hub (MASH)
- Local Authorities
- Education Services
- Fire and Rescue Services
- Police and Judicial Services
- Voluntary Sector Providers
- Private Sector Providers
- Other ‘data processors’ which you will be informed of
You will be informed who your data will be shared with, and in cases where your consent is required you will be asked for it.
Below are some examples of when we would wish to share your information with trusted partners.
Primary Care Networks: We are a member of NWL Primary Care Network. This means we work closely with several local practices and care organisations for the purpose of direct patient care. They will only be allowed to access your information if it is to support your healthcare needs. If you have any concerns about how your information may be accessed within our primary care network, we encourage you to speak or write to us.
Extended Access: We provide extended access services to our patients which means you can access medical services outside of our normal working hours. In order to provide you with this service, we have formal arrangements in place with the Clinical Commissioning Group and with other practices whereby certain key “hub” practices offer this service on our behalf for you as a patient to access outside our opening hours. Those key “hub” practices will need to have access to your medical record to be able to offer you the service. We have robust data sharing agreements and other clear arrangements in place to ensure your data is always protected and used for those purposes only.
Medicines Management: The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up-to-date, and cost-effective treatments. Our local NHS Clinical Commissioning Group employs specialist pharmacists, and they may at times need to access your records to support and assist us with prescribing. This reason for this is to help us manage your care and treatment.
Individual Funding Requests: An Individual Funding Request is a request made on your behalf, with your consent, by a clinician, for the funding of specialised healthcare which falls outside the range of services and treatments that CCG has agreed to commission for the local population. An Individual Funding Request is considered when a case can be set out by a patient’s clinician that there are exceptional clinical circumstances which make the patient’s case different from other patients with the same condition who are at the same stage of their disease, or when the request is for a treatment that is regarded as new or experimental and where there are no other similar patients who would benefit from this treatment. A detailed response, including the criteria considered in arriving at the decision, will be provided to the patient’s clinician.
Are there other projects where your data may be shared?
GP Data Sharing Project with NHS East Midlands Ambulance Service: The Practice is working with the local ambulance service trust, NHS East Midlands Ambulance Service, to share your healthcare information for the purposes of your care and treatment. They can only access your information if it is for care purposes. If you have any concerns, please speak to the Practice.
Local Research: We regularly work with local health and academic organisations to conduct research studies with the aim of improving care for the general population. We will always ask for your permission to take part, except in situations where we can demonstrate that your information has been anonymised (where you cannot be identified) and your privacy is protected. In these situations, we are not required to seek consent from individuals.
Risk Stratification: Risk stratification data tools are increasingly being used in the NHS to help determine a person’s risk of suffering a condition, preventing an unplanned admission or re-admission, and identifying a need for preventive intervention. Information about you is collected from several sources including NHS Trusts and from this GP practice. A risk score arrived at through an analysis of your de-identified information is provided back to your GP practice as data controller in an identifiable form. Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary, your GP may be able to offer you additional services. Please note that you have the right to opt out of your data being used in this way.
Other research projects: With your consent we would also like to use your name, contact details, and email address to inform you of services that may benefit you. There may be occasions when authorised research facilities would like to invite you to participate in research, innovations, identifying trends or improving services. At any stage where we would like to use your data for anything other than the specified purposes and where there is no lawful requirement for us to share or process your data, we will ensure that you can consent or to opt out prior to any data processing taking place. This information is not shared with third parties or used for any marketing, and you can unsubscribe at any time via phone, email or by informing the Practice.
When is your consent not required?
We will only ever use or pass on information about you to others involved in your care if they have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances.
There are certain circumstances where we are required by law to disclose information, for example:
- where there is a serious risk of harm or abuse to you or other people
- where a serious crime, such as assault, is being investigated or where it could be prevented
- notification of new births
- where we encounter infectious diseases that may endanger the safety of others, such as meningitis or measles (but not HIV/AIDS)
- where a formal court order has been issued
- where there is a legal requirement, for example if you had committed a Road Traffic Offence
We are also required to act in accordance with Principle 7 of the Caldicott Review (Revised version 2013) which states: “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott Principles.
How can you access or change your data?
You have a right under the Data Protection legislation to request access to view or to obtain copies of the information the Practice holds about you and to have it amended should it be inaccurate.
Your request should be made to the Practice, and we have a form (SAR – Subject Access Request) which you will need to complete please obtain from reception. We are required to respond to you within one calendar month.
For information from the hospital, you should write direct to them. You will need to give adequate information (full name, address, date of birth, NHS number and details of your request) so that your identity can be verified, and your records located.
There is no charge to receive a copy of the information held about you.
What should you do if your personal information changes?
Please contact the Practice Manager as soon as any of your details change. This is especially important for changes of address or contact details (such as your mobile phone number).
The Practice will from time to time ask you to confirm that the information we currently hold is accurate and up to date.
It is important to point out that we may amend this Privacy Notice from time to time.
Our Data Protection Officer
The Practice has appointed Umar Sabat as its Data Protection Officer.
He can be contacted on the following e-mail address:
If you have any concerns about how your data is shared, or if you would like to know more about your rights in respect of the personal data we hold about you, then please contact the Practice Data Protection Officer.
How to contact the appropriate authorities
If you have any concerns about how your information is managed at your GP Practice, please contact the GP Practice Manager or the Data Protection Officer in the first instance.
If you are still unhappy following a review by the GP Practice, you have a right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO), at the following address:
Tel: 01625 545745
To read our all our Privacy Policies in full, please click our leaflets below –