As a practice we have worked very hard on this section on our website as we want to provide our patients with as much support as possible. On this page we have provided links to many different services all our patients can access and many accept self referrals - so an appointment with a GP is not needed. All of these websites are services our GP's recommend patients to look at.
Some mental health problems can be managed without the help of a GP. There are a variety of materials available and local organisations offering help, as well as online services. You can also try our mood assessment quiz, which is designed to recommend resources to help you better understand how you feel.There are some mental health services that will allow people to refer themselves. This commonly includes services for drug problemsand alcohol problems, as well as some psychological therapies (IAPT) - this includes Let's Talk. Click here for more information.
Age UK is a registered charity in the United Kingdom, formed on 25 February 2009, and launched on 1 April 2009, which combines the operations of the previously separate charities Age Concern and Help the Aged to form the UK's largest charity for older people. Age UK offer support and advice on money, care, health, housing, offer services and more. Click here to visit the Age UK website for more information.
If you need advice or information on money, care or health, call: 0800 055 6112
For more information: Call Age UK Advice: 0800 169 2081
Click here for online information sheets on Money and legal, Health and wellbeing, Home and care, Work and learning, Travel and lifestyle, Housing and much more.
Alcohol related problems and conditions are becoming a big issue for the NHS.
Excessive drinking is not just the domain of the young. Regular moderate drinking over a long period of time is also becoming a problem among the middle aged population. For example alcohol raises your blood pressure.
During your consultations with the doctor or the nurse you may be asked about your alcohol consumption. This is a new government initiative to educate patients about the problems associated with excessive alcohol intake.
The current advise is for alcohol intake should be no more than -
- Men: 3-4 units daily or 21 units per week
- Women 2-3 units daily or 14 units per week
It is recommended you should have at least 2 alcohol free days each week.
You may be asked to complete a questionnaire when you attend the surgery.
We have produced a leaflet explaining what level is safe and what damage you can do to yourself with excessive drinking.
The Coalville Armed Forces & Veterans Breakfast Club is taking place at Hermitage FM Café in Coalville.
New members can just head to Hermitage FM Community Cafe on Memorial Square in Coalville at 9.30am on the last Saturday of the month. There is no need to book a place.
The way grief affects you depends on lots of things, including what kind of loss you have suffered, your upbringing, your beliefs or religion, your age, your relationships, and your physical and mental health. Thats why there is lots of Bereavement Support. Dealing with grief can be difficult and there are lots of services and people who are there to support you.
You can find bereavment services near you and contact us for support any time. Services we provide to patients depending on your circumstances are- The Laura Centre, Child Bereavment UK, Cruse Bereavment, SANDS (Stillbirth and Neonatal Death Charity) and Sue Ryder.
"British Pregnancy Advisory Service (BPAS) supports thousands of women with abortion treatment every year - we can help you too."
The BPAS website also provides further advise including contraception advise, vasectomy services, miscarriage care, STI advisc and more.
To be referred for a termination you do not need to see your GP. You can call 03457 30 40 30 to refer to BPAS for treatment or complete a Self Referral form for Termination of pregnancy or Vasectomy. This is a multipurpose form. The word referral form is protected to allow completion of the form fields only.
Women aged between 47-73 years are routinely screened for signs of breast cancer every 3 years. This is usually done in a mobile screening unit situated at the Coucil Offices in London Road, Coalville. The mobile unit will be in Coalville over the next few months.
All women due their screening will be sent a letter directly from the Breast Screening Unit with an appointment date and time and they will be given at least 2 weeks prior notice. Information is given on the invitation letter on how to change or cancel their appointment.
The mobile unit is staffed by female radiographers and the appointment will last 15-20 minutes. The visit consists of answering a few relevant questions, followed by a mammogram (special low dose x-rays) of each breast.
Results will be forwarded to each woman within two weeks, if the results have not arrived within three weeks she is asked to contact the screening office.
The Child and Adolescent Mental Health Service (CAMHS) helps children and young people who have been referred by another healthcare professional. The support we provide varies according to need, from a one-off appointment to a programme of on-going care which lasts until the child or young person feels better and is felt to be safe. Please visit the CAMHS website for further information.
First Community Health and Care School Nursing service is introducing a virtual school nurse service as an integral part of the new school nurse model. This is called Chat Health.
With more and more children and young people using hand held mobile devices in their daily lives, the Chat Health, text service is an easy way for young people to confidentially ask for help about a range of issues, or make an appointment with a school nurse. They can also find out how to access other local services including emotional support or sexual health services. In pilot areas such as Leicestershire that are already using Chat Health, pupils have said they like using the messaging service because it is:
• Less embarrassing
• Quick and easy
Launched on Monday 23rd May, Chat Health will allow young people to send text messages to a dedicated number which will be delivered to a secure website. Once there, texts will be responded to by the First Community School Nursing Team within one working day. The service will be available on Monday to Friday 9am – 5.00pm excluding bank holidays. During out–of–hours, anyone who texts the service will receive an automated message with advice on where to get help if their question is urgent.
To contact Chat Health text - 07520615382
There is now a Community Fridge based in Coalville which is up and running. This is a service that allows people to visit the community fridge for food and encourage people to donate what they can rather than throwing good food away.
Following on from the official launch of the Coalville Diabetes Support Group in December the group will be meeting on the 2nd Monday of every month at Coalville Library between
3 – 5pm (drop in) starting from 8th January 2018.
The mission of the group is to provide a regular meeting place for people affected by diabetes to share information and experiences and interest is welcomed from people living with diabetes, friends, family and carers.
If you would like further information please contact:
- Bill Brown (Lead Volunteer)
Tel: 07876 748 113 / E mail: firstname.lastname@example.org
- Diabetes UK Midlands
Tel: 01922 614 500 and ask for the volunteering team – Roy Bustin or Harpreet Brrang
E mail: email@example.com
It’ll be offered twice a week on Mondays and Thursdays from 3.30pm to 5pm with the aim of providing a nourishing and healthy meal for up to 50 people – including take away.
They’re based on Market Street in Coalville (opposite & just down the road a bit from the Health Centre entrance – look for ‘CEP’ sign on the building).
Prices will be as follows:-
£10 Group* ticket - 2 adults, 3 children
*(adults and children could be family, friends, neighbours - there’s no exclusion on who can be in the group).
Click here to see the leaflet
A crisis resolution and home treatment (CRHT) team is a team of mental health professionals who can support you at your home during a mental health crisis. It usually includes a number of mental health professionals, such as a psychiatrist, mental health nurses, social workers and support workers. The CRISIS wesbite offers support for patients experiencing mental health issues and a PDF document which can be downloaded. Their contact number os 0300 300 1010.
Domestic violence, also called domestic abuse, includes physical, emotional and sexual abuse in couple relationships or between family members. Domestic violence can happen against women and against men, and anybody can be an abuser. There is lots of support for victoms of domestic violence. If you need support please contact the surgery or see the links we provide to patients below.
Children and young people can experience a range of difficulties at any time in their life.
Early help services are for children and young people of any age and can be supported from all kinds of services and organisations who work together to support the family. They accept self referrals or from someone working with you such as a teacher, health professional or support worker. During the assessment, the family will be fully involved and listened to which will help find the right support that is required.
Early Help Services for families Leaflet
The Data Sharing Model (DSM) is the mechanism by which patient records are shared in SystmOne to healthcare proffessionals only.
Click here for a guide for health care professionals
Click here to see a power point for further information on EDSM
You can inform the surgery of your choice by completing our allocated form you can collect from the surgery or print thed form by clicking here. We strongly recommend all patients inform the surgery of their choice.
Our surgery does not deal with dental issues.
For information on emergency detal care advice please visit http://www.nhs.uk/chq/pages/1776.aspx?categoryid=74
The direct contact number we give our patients is - 0116 295 1278
Need help Managing your diabetes?
Why not look into Diabetes Education (EMPOWER) its free and local!
You may be able to join a local EMPOWER session to help you understand:
visit www.empowerllr.co.uk to book online!
Click here to read the poster
Click here to read the patient leaflet
The NHS recommends that you should get your eyes tested every two years. NHS Eye Care Services provides all the information you need to know,
If you are concenred about your eyes it is important you visit your Local Opticians. Ophthalmic practitioners will prescribe and fit glasses and contact lenses, and, if necessary, they will refer you to a GP or a hospital eye clinic for further investigation.
In Leicestershire thousands of people are injured each year in falls. Apart from the pain, discomfort and inconvenience, the after effects of a fall can be life changing.
Experiencing a fall is one of the major reasons for concern expressed by adults over the age of 65. Falls can have a significant impact on the quality of life for patients and 35% of over 65’s will experience at least one fall in a year. This figure rises to over 50% for the over 80 age group.
The falls programme has changed the treatment pathway for older people to enable swifter access to therapy after a fall, to ensure those needing secondary care input do not need to wait so long, and provide services for older people to restore their strength and balance.
See below for information provided from the falls prevention team or click here to visit their website!
First Contact Plus is delivered by Leicestershire County Council in partnership with GPs, the police, health organisations, voluntary groups and social care departments, district & borough councils who are helping adults across the county by working together to make access to services much easier. The website provides information on Improving your health, falls, feeling safe, living independently, families and relationships and many more. They have a new referral form for patients to complete as this is the quickest way to refer to the service.
There is currently a global shortage of many vaccines.
This means we are unable to guarantee we can provide what vaccinations you may need for foreign travel. According to Public Health England the vaccine shortages are likely to continue for the rest of the year.
This shortage is due to manufacturing issues which have resulted in increased demand on all manufacturers’ supplies of vaccine.
We are currently experiencing difficulties accessing Hepatitis A, Hepatitis B, Tetanus, Pneumonia and Typhoid.
If you need any of these vaccinations you may need to wait longer for the vaccine (we cannot say how long for) or visit a private travel clinic. We are able to provide you contact details of travel clinics if required – these can be found on the internet.
The surgery is able to provide you with your vaccination history for you to take to these travel clinics or if you would like to see what vaccinations you have had.
For more information please visit https://www.travelpharm.com/blog/2017/10/vaccine-shortages-update/
Do I need vaccinations? If so, which? Click here to see!
If I can't get these done at my surgery, where do I go? See below for a list of local travel clinics!
Superdrug Health Clinic
No reviews · Travel Clinic
0333 311 1007
Opens 10AM Wed
Superdrug Health Clinic
No reviews · Travel Clinic
0333 311 1007
No reviews · Travel Clinic
020 3811 4416
Regent Street Clinic™
4.4 (58) · Clinic
0116 254 1282
You can look online for advice for common conditions and how to treat them - you may not need to see a doctor about these minor conditions such as chicken pox or thrush. Click here to visit the website.
For healthy happy early years - support from NHS professionals.
Health for under 5s provides support for pregnancy, babies, toddler, pre-school and parents. They provide a texting service where you can text a public health nurse (health visitor) for confidential advise and support on 07520615381. You can also ring them for advise on 0300 3000 007.
Let's Talk-Wellbeing is a service that provides psychological assessment and treatment for what are known as mild to moderate common mental health problems, which 1 in 4 of us will suffer with at some stage in our lives.
It is normal to experience changes in your mood and behaviour at times of stress and emotional upset. Your physical health may also affect your mood and stress levels. If these changes continue to affect you, then the
Let's Talk-Wellbeing service could help.
If you feel this service may benefit you, please click here for more information.
Contact Telephone: 0115 876 0157
Contact Email: firstname.lastname@example.org
MHM was established 32 years ago by families and carers in the North East, to provide support and care for people they loved with mental health problems.
NHS 111 is much more than a helpline – if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.
Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one.
NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.
General Dental Services (Routine and Urgent Care)
On 1 December 2017, the urgent dental care services arrangements for Leicester, Leicestershire and Rutland were replaced with new General Dental Services practices providing urgent and routine dental care. The new dental practices are delivering services between 8am to 8pm, 365 days a year and will provide access to urgent and routine dental care services. The fifth new dental practice is located at:
- JDRM Dental Care Ltd : Loughborough, 40 Leicester Road, Loughborough, LE11 2AG
The five new 8 to 8 General Dental Services practices in Leicester, Melton Mowbray, Oakham and Loughborough will provide routine and urgent dental care services. The practices will provide urgent dental care to anyone living in or visiting Leicester, Leicestershire or Rutland with an urgent dental need, if they do not have a regular dentist or if their regular dental practice is closed.
The new service can be contacted on Freephone 03300 417 062 between 8am and 8pm, seven days a week, or NHS 111 outside of these hours.
The Health Authority automatically recalls patients for the following screening:
- Breast Screening
- Cervical Screening
- Aortic Aneurysm Screening
- Bowel Cancer Screening
- Diabetic Retinal Eye Screening
If you fit the criteria for any of the above you will be automatically sent a letter to attend for the screening either at the surgery, hospital or a mobile screening unit. Your letter will give you the information for the location.
For further information contact UHL (University Hospitals of Leicester) on: 0300 303 1573 and ask for the relevant screening unit.
From 1st July 2012 the patient transport contract changed within Leicestershire & Rutland and the surrounding counties. Arriva-Ambuline now provide this service on behalf of the local health authority. Leaflet here.
If you have a hospital appointment at any of the Leicester hospitals and meet the eligibility criteria ambulance transport is still available. Due to cut backs in the NHS the criteria has been tightened so only patients with real need will be able to access this. The criteria has been agreed with the health authority and Arriva-Ambuline and NOT by this surgery.
Please see the East Midlands Ambulance Service website for more details.
Podiatry Sevices are provided through Leicestershire Partnership NHS Trust. Podiatry services aim to keep the population mobile, help users keep their independence and maintain their quality of life by providing an expert and complete range of foot and lower limb care, for those with a clinical, medical and/or physical need. Most podaitry services are based at South Wigston Health Centre - to refer for podiatry services you need to complete the self referral form and post it to
QuitReady here to help if you are ready to quit smoking
Over the past 12 months, around 3,000 people have given up smoking in Leicestershire.
Leicestershire County Council's new Quit Ready service is up-and-running for people who want to add their name to the welcome statistic. Quit Ready Leicestershire offers free and confidential text, phone and web chat advice and, for more details, visit www.quitready.co.uk or call 0345 646 66 66.
Advisors from Quit Ready Leicestershire will be in touch - via telephone, text message, web chat or email - to offer support on a weekly basis during the 12-week programme to ensure people have the best possible chance of staying smoke-free. The service runs from Mondays to Fridays (9am to 7pm) and on Saturdays (10am-2pm).
The new service also acknowledges the significant increase in the use of e-cigarettes,which the service doesn't provide, but behavioural support is on offer to people who use e-cigarettes.
People can also self-refer using the online contact form found on the website and the service is particularly keen to support women who are pregnant, or people who have other health problems.
"East Midlands’ only hospice for children and young people, Rainbows is a place where life-limited children and their families can find care and support. Our incredible team of people helps relieve symptoms, improve quality of life, support parents and siblings through their bereavements and care for children until the end."
Rainbows Information Pack
Need to talk?
Talk to us any time you like, in your own way, and off the record – about whatever's getting to you. Trained volunteers are able to listen to you any time day or night. We can help you talk through whatever is troubling you, find the answers that are right for you, and offer support.
Our surgery does not provide a variety of sexual health services. Our nurses offer appointments to discuss contraception such as the pill and depo. To see a nurse please call the surgery and ask for a 15 minute appointment with nurse Debra or Caroline to disucss contraception.
We do not remove or insert coils at the surgery. If you would like a coil fitted we can refer you on for this by a telephone consultation with a GP. You do not need to see a doctor.
For more information such as other forms of contraception, pregnancy, sexually transmitted infections (STI) and sexual problems please visit Sexual Health Services website or call 0300 124 0102.
Our nearest Sexual Health Services are:
Lougborough Health Centre, Pinfold Gate, Loughborough, LE11 1DQ
St Peter's Sparkenhoe Street, Leicester, LE2 0TA
click here to Find sexual health services near you.
Are you over 65? Do you feel unsteady on your feet? Have you previously fallen or worry about falling? Would you like to improve your balance?
Why not look into a free rejuvenating exercise programme helping to delevop strength and balance?
Click here to see the poster for Hugglescote?
Are you a carer?
VASL Support offer advice support and information to carers in many ways including support through a telephone helpline and carer support groups. We recognise the valuable role carers have and the importance of ensuring they are well supported. Click here to visit their website.
The Silver Line operates the only confidential, free helpline for older people across the UK that’s open 24 hours a day, seven days a week.
The helpline number is: 0800 470 80 90.
We also offer telephone and letter friendship schemes where we match volunteers with older people based on their interests; facilitated group calls; and help to connect people with local services in their area.
The Silver Line Helpline
The Silver Line is the only confidential, free helpline for older people across the UK open every day and night of the year. Our specially-trained helpline team:
- Offer information, friendship and advice.
- Link callers to local groups and services.
- Offer regular friendship calls.
- Protect and support older people who are suffering abuse and neglect
68% of calls to the helpline are made at night and weekends.
Who can call the helpline
The Silver Line is a helpline for older people.
We have no strict age limits but the people we speak to are over 55. So, if you think it’s for you, it’s for you.
All helpline calls are free
The Silver Line Helpline is free to callers.
All costs of calls are covered by The Silver Line. We rely entirely on donations from organisations and people who care about the welfare and safety of older people. Find out more about how to support The Silver line here.
All helpline calls are confidential
The Silver Line is a confidential helpline.
Callers are free to express their feelings, and describe their lives honestly, and can trust us to respect their privacy.
Information taken from The Silver Line website
Visit your pharmacist first for advice on minor conditions
'Think pharmacist first. They can provide much more than just a prescription' - West Leicestershire Clinical Commissioning Group (WL CGG).'
Patients in West Leicestershire are being advised to see their pharmacist in the first instance for advice on minor conditions such as indigestion, travel sickness or diarrhoea which can be treated quickly by an over the counter medicine.
“By asking people to self-care in this way, and we know that most people already do, it is a fairer way of utilising resources wisely as most of these items can be purchased in pharmacies and supermarkets at much lower than it costs the NHS to provide on a prescription. It will also free up valuable GP and nurse time, which can be used to deal with more complex or serious health needs." - Dr Barlow.
Treatments that can be bought over the counter range in cost from less than a pound to more than a prescription charge but mostly cost as little as a few pounds. If everyone purchased these items rather than requesting a prescription it could save approximately £350,000 a year which would make a big difference to our services and free up resources for other treatments. In addition each item on a prescription costs the NHS £0.90 to dispense on top of the cost of the medicine.
Some medicines for minor illnesses do not need a prescription in order for you to obtain this medication from a local pharmacy such as pain killers, cough remedies, eye drops, emergency contraception. Prescription only medicines such as antibiotics must be prescribed by a qualified health professional - for more information click here.
Please feel free to take a leaflet from our waiting room at the surgery if you visit or click here to read the electronic version!
All information is provided from West Leicestershire Clinical Commissioning Group.
"Turning Point is a leading health and social care organisation providing services for people with complex needs, including those affected by drug and alcohol misuse, mental health problems and those with a learning disability."
Walk and talk is a gentle walk of about an hour around Sence Valley Forest Park in Ibstock to; explore the park, meet new people and maybe feed the swans! It’s led by local volunteer Roger.
Worth-it Projects apply practical approaches to promoting and protecting wellbeing. They specialise in early intervention and prevention of mental health problems, through improving emotional health and mental wellbeing of children, young people and schools. They work with young people aged 13-25, parents and professionals.
They provide Information on how to request help or support for children, young people and their families including a self referral form.