Suggestions and Complaints

Your comments and suggestions are welcome to improve the quality of our service. We have a blue box located to the left of reception for any suggestions for the practice.

Friends and Family Test

You can also leave feedback based on your visits and appointments to the medical centre.  Please access the Friends and Family Test page or complete a form in reception.

Complaints:

If you are unhappy with any service or with any member of the practice team and would like to complain:

• First talk the problem through with our Management Team.
• Put your concerns in writing to us so that we can investigate and write to you to resolve your concern.

If you would like further guidance, please click here to read our Complaints Procedure Patient Leaflet.

If you are still unhappy and wish to take the matter further, contact

NHS England

Customer Services

PO Box 16738

B97 9PT

Tel: 0300 311 22 33