Appointments

Appointments

Doctors appointments are made by telephoning the surgery in the morning between 8.00 and 8.30am on the day you wish to be seen. These appointments are on a first come first served basis so it is advisable to ring early to avoid disappointment. The receptionists will ask you a set of questions to ensure you are directed to the appropriate service when making this appointment.  If the receptionists feel your issue does not need an appointment and can be dealt with over the phone they will inform you. Patients should not need appointments for ordering a repeat prescription, a sick note, chasing an existing referral or any dental issues. If you book an appointment for one of these issues the doctor will refuse to do any of the above.

The practice will endeavour to give patients an appointment with the doctor of their choice but this is not always possible. If you wish to see a particular doctor the receptionist can tell you when that doctor is on duty and prebook an appointment if requested.

Appointments for the nurse or health care assistant are made in advance.

If you are unsure if you need an appointment please check our Self Help page which will offer you advise you further. Alternatively you can visit a chemist for a pharmacists advice. 

Emergency Appointments

Our practice offers Emergency Appointments both in the day and afternoon however these are for emergencies only. Only you can determine if you are experiencing a medical emergency or not. As a practice we would class a medical emergency as something that needs to be dealt with within 6 hours and cannot under any circumstances wait until the next day. If you attend an emergency appointment a receptionist will give you a time and you must be able to make that time. If you attend an emergency appointment and the GP does not class this appointment as an emergency they will ask you to leave and ring at 8am the next day.

Pre-Bookable Appointments

For non urgent and rountine matters such as medication reviews Dr Jones and Dr Chawda have some reserved appointments Tuesday - Friday for pre-booking. They have a few select pre-bookable appointments morning and afternoon for each doctor and may be booked up to one month in advance. Doctor Searancke does not re-book.

You can now book selected appointments on-line. For details on how to register see Online Services.

We are not able to prebook on Mondays as this is our busiest day of the week.

Telephone Consultations

We now offer telephone consultations each morning. These are for matters that you feel can be dealt with over the telephone without the need to attend the surgery. These can pre booked in advance or on the day by ringing before 11.30am.

We will ask you for a phone number and give you a slot time. The doctor will ring you back as soon as possible.

We will not take telephone consultations for children as the doctor will normally want to see them in the surgery.

Sick Notes

Forthe first 5 days of sickness your employer may need an SC2 form. this can be downloaded here. After this period the doctor will be able to give you a Fit Note if appropriate but will need to see you if you have not seen anyone regarding this illness already. Sick notes can be requested over the phone and no not require an appointment with the GP. 

SC2

Cancelling Appointments

It is the responsibility of the patient to attend appointments made with the surgery and to cancel any no longer required.

Missed appointments are a serious waste of resources to the NHS and the surgery.

We are actively trying to address this problem by keeping records of missed appointments. Persistent offenders are sent a letter bringing the matter to their attention and may even be removed from our list as a last resort if the situation does not improve.

Not attending appointments:

Due to the high amount of appointments that arent attended by patients we have now introduced a 'DNA system'. If a patient misses two or more appointment they will be sent a letter by staff. If the patient then continues to frequently not attend appointments the patient may be removed of the surgeries list. If you are unable to make an appointment please call reception to inform them of this.

Address

Whitwick Road Surgery

Whitwick Road
Coalville
Leicestershire
LE67 3FA
Tel: 01530 836507
Fax: 01530 836615

Map

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Catchment Area

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