Appointments
Who do I see?
Routine appointments
All URGENT same-day doctors’ appointments are made by telephoning the surgery in the morning at 8.00am on the day. Appointments are for 10 minutes and for one problem only. We do not offer double appointments or multiple appointments on the same day. Appointments are allocated on a first come, first served basis, so it is advisable to ring early to avoid disappointment.
All NON-URGENT doctors’ appointments are made via our website or booked via the NHS App. If you are submitting a request via the website, you will find this under the appointments menu where if you scroll slightly down you will find a button that says ‘submit a new request’.
The clinical coordinators will ask you a set of questions to ensure you are directed to the appropriate clinician or service when making on the day appointments.
Appointments made for nurses are booked in advance, you can also submit this request via the website or by calling the surgery to pre-book nurse appointments as long as they have been requested by a GP.
We have a limited number of appointments available to book online through the NHS App. These are for both face to face and telephone consultations for the following services:
- Women’s Health – HRT / Contraception etc.
- Cervical Smear Screening (Face to Face only)
- Medication Reviews
In addition, we now have a limited number of appointments available to book online through the NHS App to see a GP or Advanced Nurse Practitioner for a face to face appointment. These appointments will be released for booking 31 days before the appointment day/time.
Telephone Consultation
We now offer telephone consultations each morning. These are for matters that you feel can be dealt with over the telephone without the need to attend the surgery. These can pre booked in advance or on the day by ringing at 8.00am.
We will ask you for a phone number and give you a slot time of morning or afternoon. The doctor will ring you back on the given number when they are able to. Please be aware we do NOT give specific times for telephone consultations as we cannot always guarantee the Doctor will ring you at a specific time due to possible unplanned emergencies. The Doctor will attempt to ring you up to two times, should you miss both calls you will be required to re-book your appointment; so please keep your telephone switched on and within easy reach.
Contact us Online
We are pleased to inform our patients that there are some new online features as part of our website to make it easier for you to submit requests through to the practice.
You can now request:
- A Repeat Prescription
- A new Fit (sick) Note for ongoing conditions
- A change to your personal details
- An update on your Secondary Care (Hospital) referral
- To register as a new patient
- Request help with a non-urgent medical problem
Please click on the link to submit a new request. Please remember this is for non-urgent requests that will be looked at and responded to within 2 working days. For anything more urgent, please contact the practice on 01530 836507.
For help in using these online services, please contact a member of our admin team who will be pleased to help you.
Cancelling your appointment
It is the responsibility of the patient to attend appointments made with the surgery and to cancel any no longer required, please remember to cancel your appointment through the NHS App if you can no longer attend, alternatively you may cancel by emailing whitwickrd.surgery@nhs.net or by calling the practice.
By cancelling appointments that are no longer needed, this helps the surgery to offer sooner appointments to other patients in need. Failing attend for your appointment or not cancelling is a serious waste of an appointment and our clinician’s time.
Cancel your appointment