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Whitwick Road Surgery

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Whitwick Road Surgery

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Whitwick Road Surgery

Patient Links

 

Please check out our patient information page! Click here!

 

Why not take a look at our Spring News Letter! 

 

Whitwick Road Surgery Friends and Family response:

Thank you to our patients for all your feedback. These responses’ allows us to improve the care provided here at the surgery.

We have noticed a lot of comments this month regarding our Doctors running behind. We apologise for this but our Doctors do run behind which can be caused by:

  • Emergencies which are unavoidable.
  • Patients discussing multiple problems during an appointment.
  • Patients arriving late to their appointments.

We appreciate your obvious understanding in these situations.

We have also noted the delay in getting through in the morning. We have 3 phone lines and 4 members of staff answering these calls constantly. We appreciate how busy we are at 8am, please just bear with us and we will answer your call as soon as possible. 

A message for our patients

Due to the continuing high demand for appointments and following recent patient comments about the problems obtaining an appointment, the Doctors have employed an Advanced Nurse Practitioner on a Monday and Tuesday to try and increase the availability for everyone. To ensure that appointments are made for the appropriate person our clinical administrators will be asking you questions to ensure you are booked into the right clinician. Emma our Advanced Nurse Practitioner can see most queries including infections, rashes, injuries etc. The Doctors would be most grateful for your support in this new procedure to ensure maximum availability for appointments going forward. 

Please do not use the ring back option when calling the surgery - especially at 8 am. The quickest way to get through to reception is to keep trying.

Think Pharmacist first!

'Think pharmacist first. They can provide much more than just a prescription - you do not always need to see a doctor. An appointment used for a common cold prevents someone else who may need this appointment from accessing clinical support which may delay treatment.Click here to read the information leaflet!

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 Going away and need holiday vaccinations? There is currently a Global Vaccination Shortage. Please click here and scroll to Global Vaccination Shortages for more information.

Online Services

You can now book appointments, order repeat prescriptions and view summary medical record information on-line.  You need an on-line account to access these services.  Please speak to our receptionists for assistance with setting up the on-line account.

Friends & Family Test (FFT)

FFT logoIn order for us to improve the services we offer, you may be asked after each appointment with the practice to complete our questionnaire. There are just two questions which will only take a few moments of your time.

NHS Campaigns

BBC News Health

The latest stories from the Health section of the BBC News web site.

Is when we eat clashing with our circadian rhythms and could changing our mealtime habits boost our health?
The World Health Organization says it believes the outbreak can be brought under control.
As a man dies from an exploding vape pen, we ask how dangerous are the devices?
Scientists warn this could lead to more outbreaks of disease and affect people who are already ill.
Chorley and Preston hospitals issued 169 high level alerts across the winter of 2017-18.
Births decreased among young women and teenagers but increased among those aged between 40 and 44.
Gym exercise programmes for people with mild to moderate dementia "don't work", researchers say.
Support services run by Capita have been "well below" acceptable standards, a watchdog says.


Address

Whitwick Road Surgery

Whitwick Road
Coalville
Leicestershire
LE67 3FA
Tel: 01530 836507
Fax: 01530 836615

Map

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Catchment Area

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