Please check out our patient information page! Click here!
Why not take a look at our Spring News Letter!
Whitwick Road Surgery Friends and Family response:
Thank you to our patients for all your feedback. These responses’ allows us to improve the care provided here at the surgery.
We have noticed a lot of comments this month regarding our Doctors running behind. We apologise for this but our Doctors do run behind which can be caused by:
We appreciate your obvious understanding in these situations.
We have also noted the delay in getting through in the morning. We have 3 phone lines and 4 members of staff answering these calls constantly. We appreciate how busy we are at 8am, please just bear with us and we will answer your call as soon as possible.
Due to the continuing high demand for appointments and following recent patient comments about the problems obtaining an appointment, the Doctors have employed an Advanced Nurse Practitioner on a Monday and Tuesday to try and increase the availability for everyone. To ensure that appointments are made for the appropriate person our clinical administrators will be asking you questions to ensure you are booked into the right clinician. Emma our Advanced Nurse Practitioner can see most queries including infections, rashes, injuries etc. The Doctors would be most grateful for your support in this new procedure to ensure maximum availability for appointments going forward.
Please do not use the ring back option when calling the surgery - especially at 8 am. The quickest way to get through to reception is to keep trying.
'Think pharmacist first. They can provide much more than just a prescription - you do not always need to see a doctor. An appointment used for a common cold prevents someone else who may need this appointment from accessing clinical support which may delay treatment.Click here to read the information leaflet!
Going away and need holiday vaccinations? There is currently a Global Vaccination Shortage. Please click here and scroll to Global Vaccination Shortages for more information.
In order for us to improve the services we offer, you may be asked after each appointment with the practice to complete our questionnaire. There are just two questions which will only take a few moments of your time.
If you spot any signs of cancer, go to your doctor to get it checked out. You're not wasting anyone's time, and if it isn't serious, your mind will be put at rest. But if it is cancer, early diagnosis can make all the difference. The sooner cancer is detected, the better the chances of successful treatment.
If you want to be healthier, it's a lot easier changing one thing at a time. To help you on your way, Change 4 Life have got 10 great, healthy goals for you to choose from. Then, to boost your success they'll give you all the support, tips and ideas that you need to change your life.
So sign up and start looking forward to a healthier new you!
Since April 2015 you can access GP services online, such as; book appointments, order repeat prescriptions and look at summary information of your medical record. Now (or in the very near future) you may be able to view your detailed coded record (DCR). You need to register with your practice to use these services. Please ask at reception.
You could save your own or someone else's life, or help limit the long-term effects of stroke, by learning to think and Act F.A.S.T.
F - Face – has their face fallen on one side? Can they smile?
A - Arms – can they raise both arms and keep them there?
S - Speech – is their speech slurred?
T - Time to call 999 if you see any single one of these signs of a stroke.