Contact the practice

Whitwick Road Surgery

Whitwick Road
Coalville
LE67 3FA

Telephone: 01530 836507

Out of Hours: 111

Get Directions

Opening Times

Monday 8:00am to 6:00pm
Tuesday 8:00am to 6:00pm
Wednesday 8:00am to 6:00pm
Thursday 8:00am to 6:00pm
Friday 8:00am to 6:00pm
Saturday Closed
Sunday Closed

If you need help when we are closed

If you need help urgently and it isn’t life threatening, please use the NHS111 service to be directed to care in the right place for your medical problem.

You can either call 111, use NHS 111 online or use the NHS App. All three routes will ensure that you are assessed and, if you need to be seen, an appointment can be arranged at a local service, such as an urgent care or urgent treatment centre.

Your telephone call will put you through to a trained member of NHS staff who will arrange for a doctor or nurse to call you back to advise you on the best course of action for your medical problem.

If you need information or advice, please visit the LLR ICB website – https://leicesterleicestershireandrutland.icb.nhs.uk/

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

How to make a complaint

Your comments and suggestions are welcome to improve the quality of our service. We have a blue box located to the left of reception for any suggestions for the practice.

If you are unhappy with any service or with any member of the practice team and would like to complain:

  • First talk the problem through with our Management Team.
  • Put your concerns in writing to us so that we can investigate and write to you to resolve your concern, to do this please click this link to complete the Complaint Form – Whitwick Road Surgery.

If you would like further guidance, please read our Complaints Procedure Patient Leaflet.

If you are still unhappy and wish to take the matter further, contact

NHS England

Customer Services

PO Box 16738

B97 9PT

Tel: 0300 311 22 33