Contact the practice
Whitwick Road Surgery
Whitwick Road
Coalville
LE67 3FA
Telephone: 01530 836507
Out of Hours: 111
Get DirectionsOpening Times
| Monday | 8:00am to 6:00pm |
| Tuesday | 8:00am to 6:00pm |
| Wednesday | 8:00am to 6:00pm |
| Thursday | 8:00am to 6:00pm |
| Friday | 8:00am to 6:00pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you need help urgently and it isn’t life threatening, please use the NHS111 service to be directed to care in the right place for your medical problem.
You can either call 111, use NHS 111 online or use the NHS App. All three routes will ensure that you are assessed and, if you need to be seen, an appointment can be arranged at a local service, such as an urgent care or urgent treatment centre.
Your telephone call will put you through to a trained member of NHS staff who will arrange for a doctor or nurse to call you back to advise you on the best course of action for your medical problem.
If you need information or advice, please visit the LLR ICB website – https://leicesterleicestershireandrutland.icb.nhs.uk/
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
How to make a complaint
Your comments and suggestions are welcomed to improve the quality of our service. Please ask a member of our admin team about how you can leave feedback through Friends & Family Test or a Google review.
If you are unhappy with any service or with any member of the practice team and would like to complain:
- First talk the problem through with our Management Team.
- Put your concerns in writing to us so that we can investigate and write to you to resolve your concern, to do this please click this link to complete the Complaint Form – Whitwick Road Surgery. If for any reason you are unable to put your complaint in writing, please contact the practice.
- If you would prefer not to submit your complaint to us directly, you may contact the Leicester, Leicestershire & Rutland Integrated Care Board (ICB) to investigate your complaint:
NHS Leicester, Leicestershire & Rutland ICB
Room 30, Penn Lloyd Building
County Hall
Leicester Road
Glenfield
LE3 8TB
0116 295 7572
If you would like further guidance, please read our Complaints Process Patient Information Leaflet.
If you are dissatisfied with the outcome of your complaint from either the ICB or this organisation, you may escalate your complaint to the Parliamentary Health Service Ombudsman (PHSO) at either:
Millbank Tower
London
SW1P 4QP
or
Citygate, Mosley Street
Manchester
M2 3HQ
Telephone: 0345 015 4033
